Last updated May 20, 2018
What this privacy statement covers
This privacy statement covers how we collect and process your information when you interact with us. The information we collect and process may include your personal information. By “personal information”, we mean information that can, alone or together with other information, be used to identify you. Things like your name, mailing address, email address, and telephone number are examples of personal information. This privacy statement covers all the ways in which you interact with us, including visiting our website and using our products and services.
What this privacy statement does not cover
Interactions with others. This privacy statement does not cover your interactions with others. For example, it does not cover your interactions with other websites (including those that we link to on our website) and other products and services.
Anonymized data. We may create anonymized data by removing personal information from the information we collect. This privacy statement does not cover anonymized data.
Changes to this privacy statement
We may change this privacy statement from time to time, and we encourage you to review it regularly to understand how we may process your personal information.
Information we collect and why
Information from website visitors. When you visit our website, we collect the same basic information that most websites collect. Most of the information we collect cannot be used to identify you; this information includes your browser type, referring website, additional websites requested, and the date and time of your visit. We also collect potentially personally-identifying information like internet protocol (IP) addresses. To collect this information, we use common internet technologies like cookies, HTML5 localStorage, and web server logs. We use this information to improve our website, to protect the security of our website, and for our own advertising activities.
Information from people who use our products. When you start a free trial or activate Turner or Contract Tools using an activation key, we collect the date and time that the trial begins or the activation occurs, the name and version of your computer’s operating system, and your IP address. If Turner unexpectedly quits (crashes), we ask you to send us diagnostic information the next time you open Turner, and you can optionally include personal information with this diagnostic information. We use this information to improve our products and for license management.
Information from customers. When you buy a subscription of Turner or Contract Tools as an individual, we collect your personal information. We use this information to provide our products and services, for payment processing, and for our own advertising activities.
Other information from you and others. We may collect personal information when you communicate with us or sign up to receive promotional materials. Also, we may collect personal information from third parties and public sources. We use this information to provide and improve our products and services, for our own advertising activities, and for license management.
Our legal basis for processing information
Laws like the General Data Protection Regulation (GDPR) require us to provide our legal basis for processing personal information. We process personal information on these legal bases:
Consent. If necessary, we will ask for your consent to process your personal information. You can withdraw consent by contacting us. However, if you withdraw consent, we may not be able to provide some products or services. Also, even if you withdraw consent, we may retain your personal information in accordance with legal requirements, professional standards, or our legitimate interests.
To perform a contract. To use Turner or Contract Tools, you must accept a license agreement – a contract. When you buy a subscription of Turner or Contract Tools, we require personal information on the basis of performing this contract. For example, we require your email address so we can send you an activation key associated with your subscription.
Our legitimate interests. We process personal information on the basis of legitimate interests, for example communicating with you about our products, processing payments, responding to support requests, and managing licenses.
Information we do not collect
Information about your documents. We do not collect any information about the documents you work with when you use Turner or Contract Tools. If you make a support request, we may ask you to send us a document you are working with, and our license agreements include a confidentiality clause for documents sent to us in connection with support requests.
Payment information. When you buy a subscription of Turner or Contract Tools as an individual, we do not collect payment information like a credit card number. We use FastSpring to process payments for individual subscriptions, and FastSpring does not share your payment information with us.
Information about minors. We do not knowingly collect personal information from individuals under 16 years old without parental consent. If you learn that an individual under 16 has provided us with personal information without parental consent, please contact us. If we learn that an individual under 16 has provided us with personal information without parental consent, we will delete it from our systems (unless a legal obligation prevents us from doing this).
Where information we collect is processed
We are based in the United States, and we process all personal information in the United States. If you are located outside of the United States, note that data protection and privacy laws in the United States may not offer the same level of protection as those where you reside or are a citizen. Also, our vendors may process data anywhere in the world; see our vendors to learn more. By using our products and services or submitting your personal information, you consent to the transfer, storage, and processing of your personal information anywhere in the world.
How we disclose personal information
We do not share, sell, rent, or trade personal information with third parties for their commercial purposes. However, we do disclose personal information to third parties for our own purposes. Here are some ways in which we may disclose personal information:
To our vendors. We may disclose personal information to our business partners, service providers, and other vendors to provide and improve our products and services, to provide support, to respond to inquiries, for payment processing, and for license management. Here are vendors to which we may disclose personal information:
|Name||Description of service||Location of personal information|
|Bright Market (FastSpring)||Payment processing||United States and European Economic Area|
|Campaign Monitor||Mass email||Anywhere in the world|
|Google Analytics||Website analytics and performance||Anywhere in the world|
|Help Scout||Customer support system||Anywhere in the world|
|LogMeIn (GoToWebinar)||Product demonstrations||Anywhere in the world|
|Microsoft (HockeyApp)||Crash reporting||Anywhere in the world|
|PayPal||Payment processing||Anywhere in the world|
|Wildbit (Postmark)||Transactional email||United States|
|wyDay (LimeLM)||License management||United States|
For advertising and marketing. We may disclose personal information to our advertising and marketing partners for our own advertising activities.
For legal compliance, law enforcement, and public safety. We may disclose personal information or other information we collect about you to law enforcement in response to a valid subpoena, court order, warrant, or similar government order, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or those of third parties or the public at large.
In connection with a transaction. We may disclose personal information in connection with a sale, acquisition, financing, reorganization, or other transaction involving the disposal of all or part of our business or assets, including to facilitate due diligence.
To affiliates. We may disclose personal information internally and with legal entities that we own or control to provide and improve our products and services, to provide support, to respond to inquiries, for payment processing, and for license management.
Cookies and tracking
Cookies. A cookie is a small text file that a web server stores on your computer or mobile device. A browser sends cookies to a server when the browser connects to it (for example, when the browser requests a webpage from the same domain that created the cookie). The purpose of a cookie is to remember browsers over time and to distinguish one browser instance (or user) from others. Our website uses a cookie consent system that allows you to accept cookies. Also, you may be able to configure your browser to not accept cookies. You do not have to accept cookies to visit our website, but if you do not accept cookies, some features of our website may not work.
Personalized advertising. Personalized advertising (also known as targeted or interest-based advertising) is advertising based on information gathered about your activities across non-affiliated websites. We may use Google or other third-party partners to display personalized advertising to you (including on non-affiliated websites).
If you do not want to see personalized advertising, you have several options. Depending on how your browser is configured and where you are located, you may be able to opt out of personalized advertising by using opt-out pages provided by the Network Advertising Initiative (NAI), the Digital Advertising Alliance (DAA), or (in the European Union) the European Interactive Digital Advertising Alliance (EDAA). As an alternative, you can configure your browser to not accept cookies.
Do Not Track. Do Not Track is a privacy preference you may be able to set in your browser to request that other websites you visit not be tracked. We do not track visitors on other websites ourselves, so we do not need to respond to Do Not Track requests. However, our advertising, marketing, and analytics partners may take no action in response to Do Not Track requests.
Retention of information
In general, we will retain your personal information for as long as we are obligated to provide our products and services to you (generally while you have a Turner or Contract Tools subscription). We may retain some personal information indefinitely. For example, if you unsubscribe from promotional emails, your email address is added to a suppression list to make sure we do not email you again. Also, we will retain your personal information to comply with our legal obligations, resolve disputes, and protect our rights.
Access, modification, deletion, and transmission of information
You may have the right to ask us whether we are processing your personal information. If we are processing your personal information, you may also have the right to request access to it, and to download it, modify it, delete it, or transmit it to someone else.
To exercise these rights, contact us. We will respond to reasonable requests as soon as practicable and as required by law. We may charge a fee for this service, and some information may not be subject to access, modification, deletion, or transmission.
Right to lodge a complaint with a supervisory authority
The GDPR requires that we inform individuals located in the European Union of the right to lodge a complaint with a supervisory authority.
We implement appropriate technical and organizational safeguards to protect against unauthorized or unlawful processing of personal information and against the accidental loss, destruction, or damage of personal information. However, we cannot fully eliminate security risks associated with the storage and transmission of personal information.
How we contact you
We will use your email address to contact you. If you have a Turner or Contract Tools subscription, and personal information associated with your subscription is modified, we may send you an email to confirm this. We may also send you marketing emails with your consent; there is an unsubscribe link at the bottom of the marketing emails we send you.
Our emails may contain a tracking pixel – a small, invisible image that can be used to determine when you opened an email, your email reader, and your IP address. If you would rather not receive tracking pixels, configure your email reader to not download remote images.
How you can contact us
For all inquiries about this privacy statement, send an email to email@example.com.
This privacy statement is dedicated to the public domain under the Creative Commons CC0 Public Domain Dedication.